The ULTIMATE Veterinary Client Experience: Phone Skills and Client Service Sharpener

Brenda Tassava Medina is an artist turned management consultant, so she’s always looking at things from a unique and creative perspective. She brings more than 18 years of practical veterinary business experience to her practice consults. Recently relocated to Richmond Hill, GA, Brenda is looking forward to building relationships with veterinary practice teams throughout the southern region, while continuing to serve her practices in the Midwest.

The author of the book, Social Media for Veterinary Professionals, and an experienced leader who has taken practices to award-winning levels of recognition when it comes to workplace culture, Brenda approaches consulting in a “whole-istic” manner. She believes that when you invest in great people and paint a vision for them to work towards, prosperity and profitability are natural outcomes.

A certified veterinary practice manager since 2004, and a certified veterinary journalist since 2011, Brenda Tassava Medina is an active member of the Veterinary Hospital Managers Association (VHMA), VetPartners, the American Animal Hospital Association (AAHA), and the American Society of Veterinary Journalists (ASVJ). She served as a volunteer board member on the CVPM board of directors for more than six years, and is a co-founding member of the Veterinary Management Association of Indiana.