Staff Meeting in a Box: Appreciation and Culture
Everything you need for a staff meeting is included!
Included in this staff meeting:
- 19 minute video to play for staff
- Staff Appreciation Survey
Your Instructor
Brandon Hess spent 10 years in the management trenches, first as a companion animal veterinary hospital manager and from 2014 to 2016, as the manager of a large specialty practice in Ohio. He’s led initiatives and worked with veterinary staff members and managers to help them become leaders and strong team members. After leaving specialty medicine he joined Tassava Consulting as an Associate Practice Management Consultant.
Brandon says his work has taught him that most team members are dedicated to patient care and enjoy their work, but not nearly as much as they could because of communication issues, client and team member conflicts, and the challenging situations they face in the practice of veterinary medicine. He says his role is to help team members navigate these uncomfortable waters and master new skills to enjoy their work and feel confident in their roles.
Brandon majored in psychology and before joining the veterinary world, he held leadership positions in other industries and athletic organizations. His veterinary business focus is leadership development, compassion fatigue, communication strategy, conflict resolution and human resources. Brandon brings this diverse experience and unique perspective on leadership and training techniques to all of his work today. He says his goal is to give you, your support team, and managers the tools they need to develop into effective communicators and leaders in your practice.
Brandon lives in Liberty Township, Ohio with his wife, 3 dogs and 3 cats. Brandon was the Practice Manager for the 2016 AAHA Specialty Practice of the Year, and he is one of the founding members of the Southwestern Ohio Veterinary Management Association.