How to Improve Your Conversational Skills at Work

10 Tips for improving your ability to jumpstart and carry-on conversations that build stronger relationships with your clients and co-workers

This course is appropriate for anyone who works in a veterinary hospital! Don't let your clients sit and wait in uncomfortable silence---learn how to engage them in conversations that improve their overall experience.


Your Instructor


Brenda Tassava Medina, CVPM, CVJ, VLCE
Brenda Tassava Medina, CVPM, CVJ, VLCE

Brenda Tassava Medina is an artist turned management consultant, so she’s always looking at things from a unique and creative perspective. She brings more than 18 years of practical veterinary business experience to her practice consults. Recently relocated to Richmond Hill, GA, Brenda is looking forward to building relationships with veterinary practice teams throughout the southern region, while continuing to serve her practices in the Midwest.

The author of the book, Social Media for Veterinary Professionals, and an experienced leader who has taken practices to award-winning levels of recognition when it comes to workplace culture, Brenda approaches consulting in a “whole-istic” manner. She believes that when you invest in great people and paint a vision for them to work towards, prosperity and profitability are natural outcomes.

A certified veterinary practice manager since 2004, and a certified veterinary journalist since 2011, Brenda Tassava Medina is an active member of the Veterinary Hospital Managers Association (VHMA), VetPartners, the American Animal Hospital Association (AAHA), and the American Society of Veterinary Journalists (ASVJ). She served as a volunteer board member on the CVPM board of directors for more than six years, and is a co-founding member of the Veterinary Management Association of Indiana.


Course Curriculum


  Resources for Improving Your Conversation Skills
Available in days
days after you enroll

Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

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