Compassion Fatigue: Anticipating and Managing
Everything you need to know about what Compassion Fatigue is, how it manifests itself and how to successfully manage it.
Compassion Fatigue is an often used term, but grossly misunderstood. It is an aspect of your job, regardless of position, that is not avoidable. From the front desk, to Veterinarians and management, everyone is effected by Compassion Fatigue, they just typically don’t know how to identify it. Much like the conditions and diseases that your practice diagnose daily, you have to understand what it is, before you know how to treat it.
Through this training there will be 3 main initiatives. First, we will define what Compassion Fatigue is, and what it is not. Secondly, we will talk about some of the causes and symptoms of Compassion Fatigue in our industry. Lastly, we will address ways that you can anticipate and manage Compassion Fatigue.
Once you complete this course, take the techniques and knowledge learned into the workplace!
SAVE 15% when your veterinary practice buys this course in voucher bundles for multiple employees! For more information on purchasing vouchers for multiple employees from the same practice, contact [email protected] today!
Your Instructor
Brandon Hess spent 10 years in the management trenches, first as a companion animal veterinary hospital manager and from 2014 to 2016, as the manager of a large specialty practice in Ohio. He’s led initiatives and worked with veterinary staff members and managers to help them become leaders and strong team members. After leaving specialty medicine he joined Tassava Consulting as an Associate Practice Management Consultant.
Brandon says his work has taught him that most team members are dedicated to patient care and enjoy their work, but not nearly as much as they could because of communication issues, client and team member conflicts, and the challenging situations they face in the practice of veterinary medicine. He says his role is to help team members navigate these uncomfortable waters and master new skills to enjoy their work and feel confident in their roles.
Brandon majored in psychology and before joining the veterinary world, he held leadership positions in other industries and athletic organizations. His veterinary business focus is leadership development, compassion fatigue, communication strategy, conflict resolution and human resources. Brandon brings this diverse experience and unique perspective on leadership and training techniques to all of his work today. He says his goal is to give you, your support team, and managers the tools they need to develop into effective communicators and leaders in your practice.
Brandon lives in Liberty Township, Ohio with his wife, 3 dogs and 3 cats. Brandon was the Practice Manager for the 2016 AAHA Specialty Practice of the Year, and he is one of the founding members of the Southwestern Ohio Veterinary Management Association.