Client Bonding

Everything you need to know about connecting to your clients.

Developing relationships with your clients is extremely important. With many animal clinics across the country and the growth of the Internet, client bonding has never been of greater value. This course will help you understand exactly what client bonding is and why it is important. You will then learn about many ways in which you can improve the client experience in order to develop that crucial relationship.

Once you complete this course, take the techniques learned into the workplace and develop those crucial bonds!

SAVE 15% when your veterinary practice buys this course in voucher bundles for multiple employees! For more information on purchasing vouchers for multiple employees from the same practice, contact [email protected] today!


Your Instructor


Carol Hurst, LVT, CVPM, CVJ, CCFP
Carol Hurst, LVT, CVPM, CVJ, CCFP

The relentless pursuit of growth is what inspires Carol. She has been in the veterinary industry since 2005 when she graduated tech school and became a Licensed Veterinary Technician. A fascination with animal medicine was only the beginning. Even more than helping furred and feathered friends, she found that she enjoyed being able to affect the positive change within her clinic that having a leadership role afforded her. She’s been managing for nine years. An interest in using her skills to improve the veterinary industry has led her to volunteer her time. She currently writes articles to help educate bird owners through the National Association of Avian Veterinarians, she served as the Newsletter Editor for her state Veterinary Technician Association, she writes articles for her state’s veterinary association’s website dedicated to educating pet owners and she’s also written numerous management related articles. Through her quality education materials she gained the designation as a Certified Veterinary Journalist in December of 2016. After many years of study, she gained the designation as a Certified Veterinary Practice Manager in November of 2016. Her proudest accomplishment to date is the work that she’s performed for her local management group. She has been a member since 2010 and currently serves as the Vice-President, playing an integral part in forming the Board that has helped empower managers to reach their full potential. Carol currently resides in Pearland, Texas with her husband. She is owned by two, sixty pound "lap dog" boxers - Enzo and Masi. In her spare time she enjoys participating in animal-related charity fun runs, helping out the Houston Boxer Rescue, reading any book that she can get her hands on and creative writing. Her favorite animals are the Palm Cockatoo and the Corn Snake.


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